Shipping and Delivery

Orders within United Arab Emirates

  • Processing Time: Orders are processed within 10 working days of receiving a notification.
  • Shipping Method: Orders are shipped via courier at a standard rate of AED 30.
  • Shipping Time: Shipping within the UAE requires an additional 1-2 days once the order has been dispatched from Crystal Abaya Studio (CAS).
  • Payment Method: Cash on delivery is accepted at no extra charge.
  • Tracking: A tracking number will be provided to the customer after the order has been shipped.

International Orders

  • Global Delivery: We deliver worldwide.
  • Processing Time: Orders are processed within 10 working days of receiving payment. Cash on delivery is not available for international orders.
  • Shipping Time: Shipping internationally requires an additional 3-7 days, depending on the destination, once the order has been dispatched from CAS.
  • ETA: The estimated time for receiving international orders is 10-17 days, depending on customs clearance procedures.
  • Tracking: A tracking number will be provided to the customer after the order has been shipped.

Shipping Costs

  • Domestic Shipping: A standard rate of AED 30 applies to all cities across the UAE (Abu Dhabi, Ajman, Dubai, Sharjah, UAQ, Ras Al Khaimah, Fujeirah).
  • International Shipping: Costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order.
  • Payment: Shipping costs will be collected with the purchase and will be the final price for the customer.

Delivery Terms

  • Domestic Transit Time: Generally, domestic shipments are in transit for 1-2 days.
  • International Transit Time: Generally, international shipments are in transit for 3-7 days.
  • Dispatch Time: Orders are usually dispatched within 10-12 business days of order confirmation. We operate from Saturday to Thursday during standard business hours (9 am - 5 pm), excluding Fridays and national holidays.
  • Change of Delivery Address: Address changes can be made at any time before the order has been dispatched.
  • Delivery Time Exceeded: If delivery time exceeds the forecasted time, please contact us at info@luxurystyle.com com for an investigation.
  • Tracking Notifications: Customers will receive a tracking link upon dispatch to monitor their shipment's progress.
  • Damaged Parcels: If a parcel is damaged in transit, please reject it from the courier and contact us. If the parcel is delivered without your presence, please email us at info@luxurystyle.com.

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes

CAS Abaya is not responsible for any customs duties or import taxes on international orders. Any such charges are the responsibility of the recipient.

Customer Service

For all customer service inquiries, please email us at info@luxurystyle.com.